Vulnerability Training

mhawker

Hi all,

Just wondering whether anyone can recommend some good resources we can use in the office to help with training on identifying vulnerable customers/general vulnerability training?

Any resources would be appreciated, thanks!

Steven_McBurnie

CISI Professional Assessment - https://test.cisi.org/cisiweb2/cisi-website/why-choose-a-CISI-qualification/professional-assessments/vulnerablecustomers

JUST / SOLLA - https://consumervulnerability.e-learningportal.com/

Caro

Hi ya - Just do some great stuff on this, webinars, info sheets and all sorts, https://www.justadviser.com/retirement-principles/customer-vulnerability/

I found it really helpful

mhawker

Thank you both!