Charging for telephone calls to providers
Tricky one, this. Do you charge for the time you spend on the phone to providers if you're on an hourly rate with a client? Due to the extended waiting times, I've been spending a long time waiting for providers to answer their phones. I'm normally quite happy to charge for this, as from my point of view, if I'm on the phone, it's taking me away from doing other work.
The problem is, the fees have gone much higher than they would normally be as a result of the wait times. It's a bit of a lottery when calling as I could call back later, but I could still end up waiting for what seems like forever. The upshot is a refusal from the client to pay the invoice, and have asked me to 'revisit' it.